I hate Chase Bank. I really do. I have a feeling that it's not really their fault. They're just afraid because of the recent rash of stolen credit card information, and they're taking it out on me, implementing idiotic half-assed security features that don't work and just lock me out of my fucking account.

You see, everytime I log into my credit card account to pay my bill, they think that I'm using a new, unauthorized computer. Which is odd, because in 3 years, I've only logged onto that account with one goddamn computer. But everytime I log in, it tells me I need an activation code, and gives me the option of sending it to an email address that no longer works or a phone# I no longer use. Now I know, I should have kept my info up-to-date, so after calling customer support and getting into my account and checked my contact info, I found that it *was* up-to-date, however, somewhere, somehow, my old info is saved, and that's where they want to send my activation codes. So, I try to log into my account, sit around waiting for an email that never comes, and then forget to pay my bill. Fucking great.

So, the last time that I had to call customer support, I was trying to tell them to take this Activation Code thingy off my account, and they said that I would have to call them back in an hour because the "system was updating". So, I called back and told them to take off this feature. They told me that it wasn't a feature and that they would just give me a code.

So I sent them some emails asking them to remove it from my account. And they replied back with the standard "we value your business. we apologize for any inconvenience" bullshit. Goddamnit.

This was the last message that I sent them:
" I don't need to be explained how it works. I understand how it works. The fact remains that when someone can call customer support with nothing but my name and mother's maiden name, they can get an Activation Code for my account and can log in without even having to know my password. This doesn't particularly bother me, but it does indicate that this new security feature doesn't add any security at all.

What it *does* is make it harder for me to access my account. Despite the fact that I have cookies enabled, and have never logged onto this account from any other computer in the ~3 years or so that I've had this credit card, your system *still* makes me get an Activation Code *every* time I log on. This is unacceptable. Whether the lag time of a day or more is because of a problem on your end or a problem with my email provider is immaterial. I shouldn't have to wait that long, nor should I have to call customer service every time I want to pay my bill, or have to call back an hour later and go through the same process again because your "system is updating".

I don't see how or why this system would be designed without an option to opt in or out, without giving me any choice but to put up with unreasonable inconvenience in order to use your service. Therefore, it should be simple to just deactivate it for my account. You have records of correspondence from me asking for it to be turned off, therefore, there should be no fear of legal issues stemming from any perceived lack of security.

So just turn it off. Please. Please turn it off now. Don't explain to me how it works or why it's supposed to useful. Just PLEASE PLEASE PLEASE turn it off for my account. "

Of course, the same response, "we apologize for the inconvenice, you are a valued customer". Fuckers.